Privacy Policy | Eric Gross Group

This privacy policy explains how Eric Gross Group collects, uses and protects the information you share with us when you use www.ericgrossgroup.com. Eric Gross Group is a real estate team with eXp Realty, led by Eric Gross and Katelyn Gross, licensed real estate agents in Florida and Ohio. When this policy says "we," "us" or "our," it means Eric Gross Group.

We will only use your information as described here. We may update this policy from time to time by posting a new version on this page with a new effective date.

Information we collect

Information you give us

We collect the information you choose to send us when you:

Fill out a form, such as our contact form, a free guide or checklist download, the Monthly Home Value Report, a custom home search request, The EGG Edit newsletter signup or a Join Our Team inquiry. Depending on the form, this can include your name, email address, phone number, property address, the areas you are interested in, your budget and timing, your message to us and, for team inquiries, whether you are a licensed agent and where you are located.
Book a call or showing through our Calendly scheduling page.
Call, text or email us, or message us on social media.

Information collected automatically

When you visit the site, our website host and the analytics and advertising tools described below may collect technical information, such as your IP address, browser and device type, the pages you visit, how you got to our site and the date and time of your visit. Our site also saves your Florida or Ohio choice in your browser so the site remembers it on your next visit. That choice stays on your device.

How we use your information

To reply to your questions and requests, and to send the guides, checklists and reports you ask for.
To help you buy, sell or rent a home, including scheduling calls and showings.
To send The EGG Edit and other updates you sign up for. You can unsubscribe at any time.
To understand how people use our site and improve it.
To measure our advertising and show our ads to people who may be interested in them.
To keep records required by real estate law and our brokerage, and to comply with other legal obligations.

Text messages

If you check the box agreeing to receive text messages on one of our forms, we may send you conversational text messages from Eric Gross Group with eXp Realty at the number you provided, such as replies to your questions and appointment follow-up. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Agreeing to receive texts is not required to work with us.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.

How we share your information

We do not sell your personal information. We share it only in these situations:

Service providers that help us run our business, such as our website host (HighLevel), our form provider (Fillout), our customer relationship manager (Follow Up Boss), our scheduling tool (Calendly) and our email provider. They may use your information only to provide their services to us.
eXp Realty, our brokerage, as needed for transaction records and compliance.
People who help with your move, only with your permission. We share your contact information with a lender, title company, home inspector or a trusted agent in another area (if you are moving somewhere we don't serve) only after you tell us it's OK.
When required by law, such as to respond to a court order or to protect the rights and safety of our clients, our team or others.

Cookies, analytics and advertising

Cookies are small files saved by your browser. Our website host uses cookies and similar technology to run the site. We may also use Google Analytics to see which pages are visited, and the Meta Pixel to measure and show our ads on Facebook and Instagram. These tools may collect information about your visit and how you interact with our ads.

You can block or delete cookies in your browser settings, though some parts of the site may not work as well. You can also opt out of Google Analytics with the Google Analytics opt-out browser add-on and manage the ads you see on Facebook and Instagram in your Meta ad preferences.

Links to other websites

Our site links to other websites, such as our home search pages, Zillow, Calendly, Google Maps and our social media pages. Those sites have their own privacy policies, and we are not responsible for how they handle your information. If you register on our home search site, that site's privacy policy applies to the information you give it.

Your choices

Email: click "unsubscribe" at the bottom of any marketing email.
Texts: reply STOP to any text message.
Calls: ask us to stop calling, and we will.
Your information: you can ask us what information we have about you, or ask us to correct or delete it. Email ericgrossgroup@gmail.com or call or text 513-907-4271. We will respond within 45 days. We may need to keep some records when the law or our brokerage requires it, such as records of a completed sale.

How we protect your information

We use reasonable safeguards to protect the information you share with us, and we only use service providers that protect it too. No website or online service can promise complete security, so please don't send sensitive information such as Social Security numbers, bank account numbers or passwords through our website forms.

Children

Our site is meant for adults looking to buy, sell or rent a home. We do not knowingly collect information from children under 13. If you believe a child has sent us information, contact us and we will delete it.

Visitors outside the United States

Our site is meant for people buying, selling or renting homes in the United States. Information you share with us is stored and processed in the United States.

Contact us

Questions about this policy or your information? Contact Eric Gross Group:

Eric + Katelyn Gross, eXp Realty
Phone or text: 513-907-4271
Email: ericgrossgroup@gmail.com